Define the decision
An AI agent may take bounded actions through tools, while a simple chatbot may only answer or route questions.
AI & BPO
Beyond ChatGPT: How AI Agents and Automation Are Changing the Way Businesses Operate
An AI agent may take bounded actions through tools, while a simple chatbot may only answer or route questions.
Plan the work
Define approved data, permissions and escalation before connecting any business system.
Verify the result
Test failure cases and human review so automation does not silently create customer or operational errors.